Getting Employees on Board
Change is never easy, regardless of age. To ensure employee buy-in for new technology, it's important to address their primary concern: "What's in it for me?" By highlighting the daily benefits they will experience both personally and for the overall success of the restaurant, you can gain their support and facilitate a smoother implementation.
Another effective approach is to involve employees in the decision-making process. For example, before introducing technologies like QSR Automations' ConnectSmart® Host, engage your hosts in discussions about the features and benefits since they will be the primary users. Empowering employees in this way increases the chances of success.
Additionally, managers can be motivated by technology that simplifies their tasks, such as schedule management or ensuring compliance with employee breaks. As intermediaries between teams and senior leadership, their endorsement of new technology can have positive and lasting effects for all employees.
Pacing Implementation
While employee buy-in is crucial, it's equally important to avoid overwhelming them with too many new technologies all at once. Regardless of their technical proficiency, introducing numerous technologies simultaneously can be daunting.
A more effective strategy is to roll out and provide training gradually. Consider piloting new technology at a single restaurant location to identify and address issues in real-time before a full-scale implementation.
Start with a small group of employees and give them ample time to become comfortable before onboarding the entire team. Encourage these employees to lead training sessions, allowing them to become internal experts and facilitate knowledge sharing.
When implementing new technology, it's essential to select solutions that are user-friendly for all ages, including retirees entering the workforce. The technology should replace one to two tasks or tools, avoiding unnecessary features and integrations. Just because you can purchase additional attachments for a KitchenAid mixer doesn't mean you should. If a tool isn't the best fit for an important task, explore other options.
Reduced Stress, Increased Opportunities
Ultimately, the successful integration of new technology in your restaurant should result in reduced employee stress, which is a strong indicator of success. Lowering stress levels pays off in terms of increased productivity, higher morale, and better employee retention.
Technologies like QSR Automations' ConnectSmart® platform offer numerous benefits, from the host stand to the kitchen. However, it's crucial to get your staff fully on board to maximize those benefits. By employing the strategies mentioned above and establishing a feedback loop to address ongoing concerns, you can facilitate the adoption of new technology by all employees.